Our Engagement Leads are the axis around which our best client relationships turn. They are not project administrators or account managers in the traditional sense. They are trusted advisors who keep complex, high-stakes programmes moving - commercially, relationally, and operationally - while building the kind of client confidence that turns a single engagement into a long-term partnership.

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WHAT YOU WILL ACTUALLY DO

• Own the day-to-day and strategic health of G&F client engagements across our client portfolio
• Serve as the primary relationship contact for senior client stakeholders - directors, VPs, and C-suite - often navigating ambiguity, competing priorities and tight timelines simultaneously.
• Translate business requirements and transformation goals into clear delivery frameworks, working closely with our technical and project support teams.
• Manage commercial milestones, statements of work and scope conversations with confidence and integrity
• Spot expansion opportunities organically - this is not a sales role, but the best Engagement Leads are naturally growth-minded and providing additional value to our partners.
• Contribute to how G&F evolves its delivery practice, sharing patterns and lessons across engagements.

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WHAT YOU BRING

• Background in management consulting, technology delivery, or a client-facing programme leadership role.
• Experience managing multiple stakeholders across complex, multi-workstream programmes.
• Strong commercial instinct - you understand contracts, margins and scope.
• Genuine interest in how AI is reshaping industries, particularly financial services.
• A track record of clients who trust you and ask for you back.

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WHAT GOOD LOOKS LIKE

• Clients feel genuinely well-looked-after, not just managed.
• Engagements land on time, within scope and with the client wanting to do more.
• You de-escalate problems before they become crises, and you do it efficiently and quietly.
• G&F's reputation grows because of how you represent us on-site.

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Our best Engagement Leads are the reason clients call us first. If you are the kind of person who takes genuine ownership of outcomes and has the interpersonal range to work at board level one morning and ground-level the same afternoon - this role was built for you.